Refund & Cancellation Policy
7-Day Money-Back Guarantee | Zero Hidden Charges
1. 7-Day Money-Back Guarantee
Apollo Group TV offers a comprehensive 7-day money-back guarantee on all subscription plans. If you are not completely satisfied with our service within 7 days of your purchase, you can request a full refund with no questions asked.
2. How to Request a Refund
To request a refund, please contact us through any of these channels: • WhatsApp: +212 707 711 512 (24/7 support) • Contact Form: https://appoloiptv.com/contact • Response Time: We process refund requests within 1-2 hours Simply let us know you want a refund, and we'll process it immediately.
3. Refund Processing Time
Approved refunds are processed within 24-48 hours from the time of approval. Depending on your payment method and financial institution, the funds may take an additional 3-7 business days to appear in your account. • Credit Card: 3-7 business days • Debit Card: 3-7 business days • Bank Transfer: 1-3 business days
4. Cancellation Policy
You can cancel your subscription at any time without penalties or hidden charges. Once cancelled: • Your Access: Immediately revoked after cancellation confirmation • Full Refund: Available within the first 7 days • Partial Refund: Available after 7 days for unused portion of subscription • No Questions Asked: We respect your decision to leave
5. Refund Conditions
Refunds will be granted in the following scenarios: ✓ Service not working or unavailable ✓ Channels not as described ✓ Performance or quality below expectations ✓ Technical issues preventing access ✓ Any reason within 7 days of purchase All refund requests are honored immediately.
6. What Happens to Your Account
After a cancellation or refund request: • Access is terminated immediately • All login credentials become inactive • Data is securely deleted within 30 days • No further charges will be applied • You can resubscribe at any time
7. Special Circumstances
We understand that special situations arise. If you have circumstances beyond the standard policy, please contact our support team via WhatsApp. We're here to help and will do our best to find a solution that works for you.
✓ 100% Satisfaction Guarantee
We stand behind our service. If you're not satisfied for any reason within 7 days, we'll refund you immediately. That's our promise to you. Your satisfaction is our priority, and we want you to feel confident in choosing Apollo Group TV.